PESCO Complaint System | How to Report Electricity Issues?

Electricity issues can disturb life in unexpected waysespecially in areas like KP, where faults and power outages are still common. Many people feel helpless when something goes wrong, unsure of where to report or how to get results. Thats why understanding how PESCOs complaint system works is important. Whether its a fault in your line, low voltage, or a transformer problem, PESCO has put systems in place to handle complaints and improve its service response.

In this guide, well explore how to file complaints, what to expect after submission, and how to make sure your issue gets proper attention.

How to File a Complaint with PESCO the Right Way

Different Ways to Submit Your Complaint

PESCO gives customers several easy options to report their problems. You can use the official website, the mobile app, SMS service, or simply call the helpline. Each method is designed to help users file complaints without delay.

The mobile app is a preferred option for many customers. Its user-friendly and lets you raise complaints with just a few taps. In fact, most users also rely on this platform for daily services like PESCO online bill check, which makes it a multi-purpose tool for power consumers.

What Details Do You Need

When submitting a complaint, always provide:

• Your name and CNIC number

• Meter number

• Exact problem (or reference, e.g., no power, sparking, voltage issue)

• Contact number for follow-up

PESCO registers your complaint and issues a tracking number that you can use for future reference.

Get in Touch with the Right PESCO Support Channel

PESCO Helpline and Regional Offices

If you prefer talking to a support agent, PESCOs helpline number is available 24/7. Call 111-000-128 and follow the instructions. If your issue requires an on-ground visit, your case is forwarded to the nearest sub-division.

You can also visit your local PESCO office. Each office has a complaint desk where consumers can submit written applications. Sometimes, physical visits help in getting faster resolutions, especially when dealing with repeated faults.

Use of SMS for Fast Updates

To check the status of a complaint, send your reference number to the PESCO SMS service. It's a fast way to know if your issue has been assigned, in progress, or resolved.

What Happens After Your Complaint is Registered?

Behind the Scenes | PESCOs Response System

Once your complaint is filed, PESCO assigns it to a field technician or relevant department. If its a technical fault, a team is usually dispatched within a few hours or next working day, depending on the issue and area.

Youll also receive updates through SMS. If your complaint is logged via the app, you can track the live status there too.

Post-Repair Checks and Tools

After the fault is fixed, users often want to verify if their usage pattern is affected. This is where tools like PESCO bill calculator can help. It allows you to estimate your expected bill based on updated meter readings, especially if the problem was related to overbilling or meter malfunction.

Tips to Get Faster Results from PESCOs Complaint System

Be Clear and Specific

The more details you include, the faster your complaint is processed. Vague issues like light problem or no current slow down the response because the team doesnt know what to check first.

Instead, mention if its voltage-related, affecting only your home or the entire street, or if its a sparking transformer. Adding photos to your complaint via the mobile app can speed up the technicians work.

Follow Up, But Politely

If you dont hear back in 2448 hours, send a follow-up SMS or call the helpline. PESCO staff are more responsive when consumers follow up with their complaint reference number.

How PESCO Is Improving Complaint Handling in 2025

Digital Tools and Automation

PESCO has made several improvements in recent years to make its system more responsive. Complaints are now digitally logged and tracked from start to finish. In some cities, real-time fault detection is helping reduce delays in complaint resolution.

The mobile app is updated regularly and includes options to chat with a virtual assistant, track your past complaint history, and view area-based power outage updates.

Partnerships and Regional Coordination

To ensure faster on-ground repairs, PESCO has partnered with local authorities to speed up access to fault locations and materials. These collaborations help technicians reach even remote areas faster than before.

What to Do If Your Complaint Isnt Resolved

When to Escalate

If your complaint remains unresolved for several days, you have the right to escalate the issue. You can submit a written complaint to the Sub-Divisional Officer (SDO) or even approach the Circle Executive Engineer.

If you still dont get results, contact the Citizens' Portal or WAPDAs online complaint platform. Include your complaint number, dates, and screenshots if possible.

Maintain Records for Every Complaint

Always keep screenshots or SMS logs of your complaint number and follow-ups. These records can be useful if the issue drags on or requires higher-level attention.

Conclusion

Filing a complaint with PESCO isnt difficult, but doing it properly ensures that you get a faster and more effective response. Whether its through the app, website, or helpline, reporting faults is now more accessible than ever. Remember that the same tools can also help you manage your electricity usage, track power outages, and lightly verify your billing estimates.