StubHub Refund Guide 2025: Are StubHub Tickets Refundable and How to Get Your Money Back

Whether you're planning to attend a concert, sporting event, or theater performance, StubHub has long been a go-to platform for finding tickets. But what happens if your plans change or the event is canceled? Many buyers often ask, “Are StubHub tickets refundable?” or “How to get a refund from StubHub?”

This detailed guide breaks down everything you need to know about the StubHub refund policy, how to request a StubHub ticket refund, and answers the all-important question: Does StubHub refund tickets?

Understanding StubHub’s Role in Ticket Sales

Before diving into the refund process, it's important to understand what StubHub is. StubHub is a resale marketplace where ticket holders (often individual resellers or professional brokers) list tickets for sale. This means StubHub doesn’t own the tickets—it simply facilitates the transaction between buyer and seller.

Because of this, the StubHub refund process differs from that of primary ticket sellers like Ticketmaster or SeatGeek. Let’s look at what this means for you as a buyer.

Are StubHub Tickets Refundable?

Let’s answer the big question first: Are StubHub tickets refundable?

Generally, StubHub tickets are not refundable once your purchase is complete. StubHub maintains a strict “all sales are final” policy, which means that if your plans change or you buy the wrong tickets, you can’t get a refund just for that reason.

However, there are important exceptions to this rule, especially in the case of:

• Event cancellations
• Venue changes
• Fraudulent or invalid tickets
• Buyer Guarantee claims

These exceptions open the door for a StubHub ticket refund, but you’ll need to meet specific conditions and act promptly.

The StubHub FanProtect Guarantee: What It Covers

StubHub offers a FanProtect Guarantee that provides buyers with peace of mind. This guarantee ensures:

• You’ll get valid tickets in time for the event.
• If there’s an issue with the tickets (e.g., invalid barcode or incorrect seat), StubHub will provide a comparable replacement or a full refund.
• If the event is canceled and not rescheduled, you’ll receive a StubHub refund automatically or in the form of a credit (depending on the event and location).

This is where many people find answers to the question: Does StubHub refund tickets? The answer is yes, in specific cases covered under their FanProtect policy.

StubHub Refund for Canceled Events

If an event you purchased tickets for is canceled, you’re typically eligible for a StubHub refund. Here's how it works:

StubHub Refund Options for Canceled Events:

• U.S. Events: You will usually receive a 120% credit of your original purchase amount to use on future StubHub purchases.
• Refund Option: In many cases, you can opt to receive a full monetary refund instead of credit—just select that option when prompted via email or your StubHub account.

StubHub will notify you via email with your refund or credit choices. If you miss the deadline for choosing, they may automatically issue the credit.

StubHub Refund for Rescheduled or Postponed Events

If the event is rescheduled or postponed, things get a bit tricky. In most cases, your tickets will still be valid for the new date. StubHub typically does not issue automatic refunds in these scenarios.

If you can’t attend the new date, here’s what you can do:

• Resell your tickets on StubHub’s platform.
• Contact StubHub to request a refund, although approval is not guaranteed unless your case fits within FanProtect terms.

So when people ask, “Are StubHub tickets refundable if the date changes?” — the answer is: Not usually, but you have options.

How to Get a Refund from StubHub: Step-by-Step Guide

If your event qualifies for a refund, here’s how to get a refund from StubHub in five steps:

Step 1: Log Into Your StubHub Account

Go to StubHub.com or use the mobile app. Sign into your account and go to “My Tickets.”

Step 2: Locate Your Event

Under “My Events,” find the ticket for the event in question. If it’s eligible for a refund, there will be options available.

Step 3: Select “Request Refund” or “Choose Credit”

If your event was canceled or meets the refund conditions, you’ll be prompted to either:

• Choose a 120% credit
• Request a full monetary refund

Step 4: Submit Refund Request

Confirm your selection and submit. You should receive a confirmation email from StubHub.

Step 5: Wait for Processing

Refunds are typically processed within 5–10 business days, depending on your payment method.

Does StubHub Refund Tickets for Invalid Barcodes or Scams?

Yes. If you show up at a venue and your barcode is invalid or your ticket doesn’t scan, StubHub will honor their FanProtect Guarantee by:

• Offering you a replacement ticket (if available)
• Issuing a StubHub refund for the full purchase amount

This only applies if you contact StubHub immediately. Be sure to keep documentation (like photos, emails, or venue feedback) to support your case.

What If You Bought Tickets as a Guest?

If you didn’t create a StubHub account when you purchased the ticket, don’t worry. You can still access your order and request a StubHub ticket refund as follows:

1. Go to the StubHub guest portal.
2. Enter your email and 6-digit confirmation number.
3. Access your ticket and proceed with the refund options.

How to Contact StubHub for Refund Help

If you run into issues or need more information, you can contact StubHub support in the following ways:

StubHub Customer Support Options:

• Live Chat: Available through the Help Center
• Phone: 1-888-369-5883 (U.S. and Canada)
• Help Center: help.stubhub.com

Customer service agents can help walk you through the refund process, check your eligibility, and escalate your request if needed.

StubHub Refunds for Sellers

If you’re selling tickets on StubHub and the event gets canceled, you won’t be paid out. However, if the buyer gets a refund, you won’t be penalized. It's part of StubHub’s buyer-first policy.

For sellers, it’s important to monitor events for cancellations or date changes, as it affects payment and listing validity.

StubHub Refund Policies by Country

StubHub operates in several countries, and the refund policy may vary depending on where you bought your tickets. Here are some highlights:

• U.S.: Refund or 120% credit for canceled events
• Canada: Similar to U.S. policy
• UK and Europe: Refunds may depend on local laws and partner agreements
• Australia: Refunds issued in accordance with consumer rights laws

StubHub Credits vs Refunds: Which Should You Choose?

If you're offered a choice between a StubHub refund or 120% credit, you may wonder which to pick.

Choose Credit If:

• You plan to buy other tickets soon
• You want the bonus 20% value
• You don’t need the money urgently

Choose Refund If:

• You want your original payment back
• You’re unsure about future plans
• You bought expensive tickets and want to recoup the full amount

Remember that StubHub credits may expire within 12 months, so only choose this option if you're confident you’ll use it.

FAQs About StubHub Refunds

Q: Are StubHub tickets refundable after purchase?

A: No, all sales are final unless the event is canceled, fraudulent, or part of an approved exception.

Q: Does StubHub refund tickets for postponed events?

A: No, but you can resell the tickets or contact customer service for possible exceptions.

Q: How to get a refund from StubHub for a canceled concert?

A: Log into your account, find your event, and select either credit or full refund.

Q: Can I get a refund if I bought the wrong StubHub ticket?

A: Not usually. You can try reselling the ticket through StubHub.

Conclusion: What You Need to Know About StubHub Ticket Refunds

When it comes to ticket flexibility, StubHub operates differently than traditional ticket sellers. The answer to “Are StubHub tickets refundable?” is generally no, unless specific conditions are met. However, thanks to the FanProtect Guarantee, buyers are protected in cases of cancellations, scams, or event changes.

If you’re unsure how to move forward, this guide should help you understand how to get a refund from StubHub, and whether your tickets qualify for a StubHub refund. For the best experience, always review StubHub's terms before making a purchase—and save your emails and order numbers in case issues arise.